At Epic Journey, we are committed to providing reliable and high-quality travel services. This Warranties Policy outlines what we guarantee to our customers and the limitations of those guarantees.
We strive to ensure that all tours and travel experiences are delivered as described on our website. Our team carefully selects partners and service providers to maintain high standards.
We make every effort to keep tour details, prices, and itineraries accurate and up to date. However, minor changes may occur due to local conditions, seasonal variations, or unforeseen circumstances.
Our tours often include services from third-party providers (transportation, hotels, activities). While we select trusted partners, we cannot provide direct warranties for third-party services beyond what they guarantee themselves.
We ensure that all activities included in our packages follow industry safety guidelines. However, adventure travel carries inherent risks, and travelers participate at their own responsibility.
This warranty does not cover:
Traveler’s personal negligence or failure to follow safety instructions
Losses due to unforeseen events such as weather, natural disasters, strikes, or political unrest
Travel documents, insurance, or expenses not included in the booking
Epic Journey’s liability is limited to the value of the booking purchased through our website. We are not responsible for indirect losses such as missed connections, personal delays, or additional expenses.
If you believe a service was not delivered as promised, please contact our support team within 7 days of trip completion with relevant details. We will review and, if applicable, provide compensation or alternative solutions.
This Warranties Policy is governed by the laws of Texas, United States.
For warranty-related concerns, please reach out:
📍 Address: 700 South E, Cross Plains, TX 76443, USA
📞 Phone: +1 832 551 8330
📧 Email: support@epicjourney.website
